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Technical Support Analyst

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Customer Support
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Join Us as We Make Possibilities Happen

 

Every action we take as 1ACI redefines what’s possible. As Innovators, we Envision possibilities. As Developers, we Build possibilities. As Leaders, we Empower possibilities.

At ACI, we’re not just driving payments at the speed of change.

We’re Making Possibilities Happen.

 

Our people are the core of our business. Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As a Technical Support Analyst in Pune, you can help make possibilities happen.

Summary:

The Technical Support Analyst works within a global team of highly experienced technical individuals to provide technical support to company customers within the fast pace and expanding product stream of Immediate Payments.

The day to day responsibilities of this role include being the first point of contact for our customers, troubleshooting technical issues which can include repairing and debugging complex electro/mechanical equipment, computer systems, complex software and network or wireless systems. The successful candidate may also be involved in customer installation, training and project work in relation to onboarding customers and products..

 

Responsibilities:

·        Accountable for providing technical support for customers. Working within a fast pace environment to resolve customer issues within SLA. Researches and resolves customer reported issues related to a product or discipline. Gathers data, tests and replicates problems. Answers questions related to configuration and operation by testing, reviewing code (if available) and reviewing documentation. Work closely with Engineers, Product Owners and Project Teams to resolve customer issues and share best practice.

Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

 

Minimum Requirements:

·      Shift coverage ranging from 02:00 - 22:00

       Out of hours on call rotation

       Travel required, may be domestic or international

       Experience with working with JAVA

       Strong in LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems

       Knowledgeable in TCP/IP networking

       Database experience, specifically in ORACLE, DB2, MSSQLServer

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Preferred Skills:

·        · Ability to provide a high level of customer experience

  • Able to communicate effectively with our global customer base and internal stakeholders.
  • Post Implementation Project Experience
  • Understanding of Payments Industry
  • Understanding of Transaction Processing – End To End
  • Problem Management Skills - focus on driving problem resolution

 

 

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. 

 

       

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com


 

Qualifications  

  • Bachelor’s degree or equivalent experience in Information Technology.

  • Prefer knowledge on Java, database and shell scripting.

  • Banking domain/functional understanding will be an added advantage

 

 

 

 

 

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