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Technical Course Developer

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Communication, Education & Training
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JOB SUMMARY: 

The Technical Course Developer position facilitates the design and delivery of role-based self-paced, web-based, virtual, blended, and instructor led courseware for ACI’s strategic products and processes. Participates collaboratively with the Technical Training Instructor and cross-functional subject matter experts to create new high-technology, in-depth course designs and course modules. Maintains existing course modules and analysis of new modules needed to meet business requirements. Contributes as a team member with fellow instructional designers within the department on large, multifaceted curriculum deliverables under the direction of a lead designer. Designs hands-on learner labs and exercises along with supporting technology requirements to demonstrate student comprehension of course objectives. Uses data from a variety of sources to analyze needs and propose sound high-technology, in-depth training solutions. Contributes to training gap analysis and curriculum planning within the target product skillset. Participates in delivery methodology discussions and decisions. Evaluates effectiveness of high-technology learning programs. Reviews department training programs for effectiveness and contributes to future actions to improve and increase training content quality, effectiveness, presentation, and audience adoption.

DIMENSIONS:
Standard work environment
Majority of time spent on PC (Phys. Req.)
Travel required including international and some weekends as required

 

JOB ACCOUNTABILITIES:

  • Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
  • Contributes to projects for the training staff and ensures complete and on-time deliverables around curriculum requirements, learning competencies, and content updates.
  • Contributes to the design and delivery of high-technology, in-depth training programs which may be self-paced, web-based, virtual, blended, and/or in-person instructor led courses related to content with input from subject matter experts.
  • Develops Subject-Matter-Expert-level knowledge on assigned content of at least one strategic ACI product and acts as a Subject Matter Expert within Learning Services and across ACI.
  • Quantitatively evaluates effectiveness of eLearning programs and their alignment with the corporate vision, mission and values, as well as role-based curriculum plans.
  • Works with leaders across departments to analyze internal training requirements, designs and scripts training for SME to conduct and/or record.
  • Builds and enforces best practice standards for all learning modules.
  • Communicates with course participants after courses to identify future needs.
  • Publishes online course modules.
  • Creates comprehensive role-based, high-technology curriculum elements against a curriculum project plan under the leadership of a lead course designer.
  • Works as a team to ensure overall curriculum plan is delivered with quality, consistency, and agility on time.
  • Aids in the implementation of departmental methodologies within Learning Services and in collaboration with other departments to ensure successful deployment and adoption of Learning Services policies and procedures.
  • Contributes ideas to Learning Services leadership to promote innovation and creativity in Learning Services methodologies.
  • Develops and demonstrates deep ACI product knowledge on assigned content and acts as a department SME on one (or more) strategic ACI product.
  • Creates a network of ACI contacts as key stakeholders and contributors, and exercises relationships to enable Learning Services goal attainment.
  • Perform other duties as assigned.

POSTING JOB PREFERENCES:
Thorough knowledge of the Captivate and Articulate software packages.

Job Posting Information - Technical Course Developer

Contacts
• Internal contacts include Business Analysts, Product Managers, Developers, Architects, Customer Support, Information Development, QA, etc.
• External contacts include customers, prospect, third party software provider and vendors, etc...

Accountability
• Applies cognition and adult learning theory to instructional design
• Uses data from a variety of sources to analyze needs and propose sound solutions.
• Conducts a needs assessment pertinent to the goals of the learning solution
• Aligns learning solutions with course objectives and learner needs
• Creates designs or specifications for instructional material
• Evaluates the effectiveness of training.
• Ensures learning outcomes by checking for understanding and skill acquisition
• Prepare the most appropriate method of training, whether in-person, live or self-administered web-based, for each class or type of class

Communication
• Able to engage with more junior employees at the customer sites as well as ACI employees.
• Facilitates learning by adapting the curriculum and delivery style to fit learner needs
• Communicates effectively, both orally and in writing
Customer Focus
• Conducts feedback on all courses conducted
• Builds relationship within the classroom setting
• Conducts UXD round tables to gather information for future requirements for products
• Incorporates UXD research methodologies in course design & development, where appropriate
• Will anticipate and defend customer needs for training
• Encourages participation and builds learner motivation
Innovation
• Aspiration to innovate extends beyond oneself – is a catalyst for others to think differently
• Ideas put forth are at a business level (in addition to technical)
• Introduces new requirements, features, and technologies and sells them on their business merits
Learning and Development
• Fosters teamwork and cooperation across the company
• Helps develop others by constructively challenging them in the context of what is “sound engineering practice” and “possible”
• Is proactive about acquiring skill and knowledge. Overcomes obstacles.
Planning and Organizing
• Provides manager with resource allocation plan for self, plus provides input on business analyst allocation.
• Provides demand drivers to capacity planning activities.
• Compares project plans to budgeted spend, and identifies issues that require direction to be resolved.
• Introduces efficiency of resources or schedule into the planning process.
Problem Solving
• Can clearly articulate a market problem and the relevance in solving the market problem as it relates to the market segment he/she supports. Can logically and concisely explain how a market problem can be solved by ACI’s product set.
• Can present multiple options to fund product investment to Product Line Manager.
• Completes assignments requiring unique ways to define market requirements and novel solutions that are well understood and sometimes patentable.
• Capable of driving the patent process which requires a distillation of the idea, the approach and business relevance
• Thinks about the entire product

Professionalism
• Makes others better by setting an example and demanding others align
• Acts with courage, resolve and focus
• Motivates and rallies others
• Accepts responsibility and is accountable for decisions made
• Demonstrates adaptability by responding in a positive way to changing situations or priorities
Relationship Building
Due to strong relationships and respect, will expose issues and shortcomings such that positive action results
Acts as a role model
Work Ethics
• Has a positive influence on others to follow and contribute to the culture and corporate policies

MINIMUM JOB QUALIFICATIONS:

  • Bachelor’s degree in Instructional Design or equivalent high-technology or adult learning practice experience required.
  • Experience in a high-technology environment, including operating systems such as Windows and Linux, and databases such as Oracle and PostgreSQL, is preferred.
  • 1-3 years’ experience in design, development, implementation and assessment of high-technology course development and training delivery or equivalent high-technology experience.
  • Demonstrated ability to deliver high-quality technology projects design on time.
  • Experience writing content for both classroom and interactive web applications such as eLearning is preferred, or equivalent skill creating technical manuals and materials.
  • Knowledge of the Captivate and Articulate software packages is preferred.
  • Written and verbal English language fluency.

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