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Technical Support Analyst

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Customer Support
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Thanks for your interest in the Technical Support Analyst position. Unfortunately this position has been closed but you can search our 122 open jobs by clicking here.

MINIMUM JOB QUALIFICATIONS:

  • Bachelor’s degree in Computer Science, Management of Information Systems or a related degree or an equivalent experience in product/application support.
  • 2 years of product/application support and or development experience.
  • An understanding of multiple OS platforms and SaaS environments.
  • Ability to write complex SQL queries.
  • Hands on experience with troubleshooting IT applications with application, web, database, and networking issues.
  • Ability to learn new software products quickly to keep up with changes in organization.
  • Strong analytical, organizational, communication, interpersonal skills and project management skills are essential.
  • Ability to work well under pressure and manage priority on multiple tasks .
Highly Desired Skills:
  • 5 or more years of product/application support and or development experience.
  • Prior experience using SalesForce as a case management system.
  • Knowledge of SQL Java will be helpful to this job well.
  • Knowledge of payments industry is highly advantageous.
  • Knowledge of Retail Commerce Service, Postilion payments software, and Point of Sale devices is a definite plus.

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