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Sr Technical Course Developer

Communication, Education & Training
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  • The Senior Technical Course Developer position facilitates the design and delivery of role-based self-paced, web-based, virtual, blended, and instructor led courseware for ACI’s strategic products and processes. 
  • Designs hands-on learner labs and exercises along with supporting technology requirements to demonstrate student comprehension of course objectives. 
  • Uses data from a variety of sources to analyze needs and propose sound high-technology, in-depth training solutions. 
  • Contributes to training gap analysis and curriculum planning within the target skillset. 
  • Evaluates effectiveness of high-technology learning programs. 
  • Reviews department training programs for effectiveness and contributes to future actions to improve and increase training content quality, effectiveness, presentation, and audience adoption.


  • Contributes to projects for the training staff and ensures complete and on-time deliverables around curriculum requirements, learning competencies, and content updates.
  • Develops Subject-Matter-Expert-level knowledge on assigned content of at least one strategic ACI product and acts as a Subject Matter Expert within Learning Services and across ACI.
  • Works with leaders across departments to analyze internal training requirements, designs and scripts training for Subject Matter Expert to conduct and/or record.
  • Conducts feedback on all courses conducted, conducts user experience round tables to gather information for future requirements for products, will anticipate and defend customer needs for training.
  • Works as a team to ensure overall curriculum plan is delivered with quality, consistency, and agility on time.
  • Acts as the onboarding mentor for new team members as assigned.
  • Develops and demonstrates deep ACI product knowledge on assigned content and acts as a department Subject Matter Expert on one (or more) strategic ACI product.


  • Some experience with Captivate and Articulate software packages is helpful.
  • Applies cognition and adult learning theory to instructional design.
  • Having a technical aptitude and motivation to learn is helpful.


  • Experience in a high-technology environment, including operating systems such as Windows and Linux, and databases such as Oracle and PostgreSQL, is preferred.
  • 3-6 years’ experience in design, development, implementation and assessment of in-depth, high-technology course development and training delivery or equivalent high-technology experience.
  • Demonstrated ability to deliver high-quality technology course design on time.
  • Experience writing content for both classroom and interactive web applications such as eLearning.
  • Understanding of Adult Learning Theory and the facilitation of adult learning in a high-technology environment encompassing multiple delivery and facilitation formats is preferred.
  • Written and verbal English language fluency.

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