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Sr Desktop Support Specialist

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Computer Ops
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JOB SUMMARY:
Provides onsite day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues onsite and in-person. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel.

DIMENSIONS:
Standard work environment
Majority of time spent standing, walking and on PC (Phys. Req.)

JOB ACCOUNTABILITIES:
Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

Daily client interface.

Provide highly complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Perform analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems. Support Desktop and Laptop users and solve the more complex problems with Microsoft and other deployed software.

Assist in the development of company policy and procedure to continually improve the quality of customer service and technical serviced provided by the Desk-side personnel.

Work independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

Mentors and provides guidance to other Desktop Specialists.

Assists with process review.

Perform other duties as assigned.

Job Posting Information – Desktop Support Specialist
• Delivers a high quality customer focused service through maintaining availability of services to IT customers.
• Ensures that on a day to day basis the computing requirements for all ACI associates are met, hardware is delivered on schedule and working according to customer requirements.
• Develops a customer driven culture.
• Provides accurate information through use of Service Tool.

Skills
• Excellent customer service skills
• Associates degree – technical focus
• Microsoft certified professional a plus
• Windows XP, Windows 7, AV, VPN, Active Directory, VDI knowledge preferred
• Excellent written and verbal communication skills
• Ability to multitask in a dynamic environment
• Analytical thought process

MINIMUM JOB QUALIFICATIONS:
Bachelor’s degree or equivalent experience.
5 years related experience.

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