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Financial Business Support Specialist

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Customer Support
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Join Us as We Make Possibilities Happen
 

Every action we take as 1ACI redefines what’s possible. As Innovators, we Envision possibilities. As Developers, we Build possibilities. As Leaders, we Empower possibilities.

At ACI, we’re not just driving payments at the speed of change.

We’re Making Possibilities Happen.

 

Our people are the core of our business. Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments.   As a Financial Business Support Specialist in Omaha, NE you can help make possibilities happen.


Summary:

To serve as the primary point of contact with internal and external customers in relation to contract administration and management within the Cash Operations team. Responsible for taking incoming calls/emails to resolve customer billing inquiries. Maintains database for data input, generating reports, and conducting specialized research projects. Optimizes departmental performance through accuracy; timeliness, and communication to best serve our customers, both internally and externally.


Responsibilities:
  • Monitor, resolve, and respond to customer and internal inquiries and disputes related to contract and invoicing issues. Perform contract research and invoice related analysis.
  • Provide customer support throughout the onboarding process (through first invoice generation) including contract maintenance and compliance.
  • Perform invoice approvals (non-services) and use Case Management to log invoice disputes and help drive resolution. Resolve issues and disputes within stated SLA’s.
  • Analyze and coordinate required resolution of contract cancellations, maintenance audits, and CPI application.
  • Complete finance requests in an efficient manner to ensure timely billing to customers and contribute to timely revenue recognition.
  • Effectively build trust and credibility with internal and external ACI customers without being in the same geographical location.
  • Effectively manage invoice and other customer dispute resolution. Generate and distribute customer invoices.
  • Complete GL Transfers weekly and at month-end. Conduct Tax validation and ensure WHT certificates are obtained. Collect and manage Purchase Order numbers to ensure accurate invoicing and faster cash collection.
  • Maintain a current knowledge of ACI products and Cash Operations policies.
  • Perform other duties as assigned.
  • Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

Minimum Requirements:

  • Bachelor’s Degree or equivalent work experience
  • 2+ years of related experience in customer service in a fast-paced environment
 

Preferred Skills:

  • Excellent verbal and written communication skills.
  • Ability to understand the various components and processes of the contract-to cash cycle within Cash Operations.
  • Ability to articulate and professionally respond to customer needs.
  • Understanding and knowledge of products/solutions currently marketed by ACI is a plus.
  • Salesforce.com and Oracle Financials experience is preferred.
  • Ability to work weekends when needed to ensure timely customer support
  • Microsoft Excel experience preferred
 

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

 

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com.

 

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

 
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