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Application Engineer (Salesforce)

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Engineer
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Application Engineer-Pune, India


JOB SUMMARY:

Analyzes, designs, programs, debugs, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications.

 

 

JOB RESPONSIBILITIES:

  • Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
  • Participates in the design, development, testing of high quality software/solutions.
  • Assists with direct estimates, such as time, percentage of project completion, etc. to lead and/or manager.
  • Creates and reviews product/project deliverables according to the life cycle methodologies (i.e., impact assessments, external & internal specifications, manuals, education material, etc.).
  • Creates and reviews unit, integration, system, and/or QA test plans/scripts, executes tests, and analyzes the results.


REQUIREMENTS:


  • ADM201 Certified (Certified Salesforce Administrator)
  • Strong declarative developer
  • Proven track record of excellent customer service
  • Build solid relationships with customers/peers
  • Continually liaising with stakeholders and User base to determine and clarify requirements.
  • Excellent collaborator
  • Provide support for User base of >3500.
  • Triage/Support lead for Salesforce Team. 
  • Monitor Incident SLAs for a global team.
  • Identify processes to automate to streamline the platform. Proactive approach to deliver results.
  • Participate in Sprint grooming of technical debt and backlog using JIRA.
  • Declaratively develop Sprint items over a continuous four-week cycle.
  • Provide User education for an instance with >800 custom objects.

  • Monitor license usage to ensure cost effectiveness.


DESIRABLE:


  • Training for new joiners to the team
  • Determine specifications for business requirements, upgrades, and enhancements to improve Salesforce functionality.
  • Have experience of agile project delivery and working as part of a wider team that includes Salesforce developers, change management consultants and testers (stakeholders). 
  • Coordinate activities with stakeholders across multiple time zones as needed for successful execution of the Salesforce enhancements.
  • Declarative Remedyforce/Atlassian developer.

  • Upskilling using Trailhead, Codecademy (Python), Workbench, ANT.

  • Bachelor’s degree in Computer Science or related field or equivalent experience in software development tasks.
  • 2 years related experience.

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